As a business owner, you may have been tempted into using ChatGPT once or twice.
Or you may already be using it on a regular basis. So many emails, so little time, so thank god for chatbots.
However, you ought to think twice before using ChatGPT for content that relates to your customers.
This is because data-privacy concerns about ChatGPT are beginning to grow.
ChatGPT Bans, and a Possible Pause
The nation of Italy has gone so far as to ban ChatGPT within the country because of concerns that ChatGPT has stored users’ information.
That, and because Italy is also concerned about the lack of age verification, which makes it easy for children to access inappropriate ChatGPT-written content.
In addition, there are many people within the world of AI that have been calling for a pause on high-level AI developments. That being said, the proposed AI moratorium has become a magnet for controversy, and has faced backlash from plenty within and without the tech community.
Within the United States at least, you can expect to see ChatGPT keep on truckin’.
Should You Be Concerned About ChatGPT and Data Privacy?
The short answer is: Probably, yes.
ChatGPT suffered a data breach on March 20th, 2023, which resulted in access to so many users’ personal data.
A major revelation is that ChatGPT indeed stores and collects personal data given to it.
This ought to be concerning for anyone who uses ChatGPT, because its range of questions that it is allowed to answer is very wide. Therefore, its range of answers is similarly wide.
It may be the case that something that you tell ChatGPT may actually be used in a conversation it has with a total stranger.
Now, this is all speculative, and should not be taken as “this will happen to you if you use ChatGPT”. It is a mere possibility. If another major data breach happens, though, you might see a spreading of personal data throughout the Internet.
However, what we have seen happen is that ChatGPT can suffer pretty serious data breaches, which is something to be worried about. This is especially true given its popularity, making it a big target for cybercriminals.
IBM Watson for Customer Outreach
For a safer alternative to ChatGPT, go with IBM Watson.
It is one of the most time-tested chatbots out there, though it is important to understand that it does not do everything that ChatGPT does.
Specifically, what IBM Watson does not currently do is ask-me-anything writing assignments.
Though Watson will not spit out a memo for you in record time, it does have the ability to have safe, secure conversations directly with your customers.
And since IBM Watson has been tested by countless companies across a wide variety of industries for more than a decade now, you can rest assured that IBM Watson will not be “hallucinating” while talking to your customers.
So, that is a big relief, being able to employ a chatbot that you do not need to monitor in its direct customer interactions.
IBM Watson is trained on your company data, so that it knows what customers will be asking and what information is important to know about your products and services.
Want to Use AI for Your Business? Let’s GO.
With ChatGPT, artificial intelligence finally had its “iPhone moment”.
Like smartphones, which were once a niche technology, AI is slowly becoming universally recognized as one of the most important and life-changing technologies of our era.
There are many business owners out there wondering how they can take advantage of AI. What they may not know is that plenty of businesses, including their competitors, are already using AI.
Right now, the technology is available to business owners. They just need to know where to look.
Guardian Owl Digital has a proven track record of working with businesses through its AI and machine learning initiative, GO AI.
This includes TouchUp, which will tell you how your customers will receive your creative marketing materials.
Predict+ offers up to 99% accurate predictions for important data such as customer churn rates or the prices of materials you order for your operations.
Persona modeling offers you key cognitive insights into your customer base, enabling you to improve your marketing and customer outreach efforts based on what your customers care about.
And that is just a few of the AI and machine learning solutions that we offer.
From finance to manufacturing to healthcare and beyond, any and every industry, and businesses of all sizes, can benefit from our affordable AI solutions.
So, what are you waiting for? GO AI today to grow your business.
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