All around the world, countries are putting restrictions on artificial intelligence, specifically chatbots.
However, there are still countries that are strict on chatbots. For instance, China is a place with fairly strict censorship laws, which makes it an interesting country to follow in how it deals with the rise of chatbots like ChatGPT.
A business owner can actually learn quite a bit about how to effectively use A.I. by considering the international censorship of chatbots.
Why Business Owners Should Pay Attention to the Censoring of Chatbots
As of this writing, the following countries have a ban on ChatGPT: North Korea, Iran, Syria, Russia, Cuba, and China.
We will use China as an example throughout this article, because they have made interesting developments when it comes to chatbots, such as attempting to make a ChatGPT alternative.
The Chinese government does not want chatbots to mention verboten topics or event, such as the Tiananmen Square Massacre of 1989, when conversing with users.
If you are an American, then you live in a country where chatbots like ChatGPT can write about a much wider range of topics. However, China’s treatment of chatbots should certainly be paid attention to by American business owners.
The reason for this is that businesses that use chatbots in customer relations do not want the chatbot to veer into just any topic. Rather, it is best to operate within very strict parameters about what will and will not be said during the course of a conversation.
For instance, if you are trying to sell sandals on your online store, you do not want a customer service chatbot on your website to start talking about the different varieties of spaghetti dishes known to culinary artists.
That is because you do not want an “ask me anything” chatbot like ChatGPT to be employed on your website, which are problematic for governments and businesses alike.
China’s Version of ChatGPT Highlights a Key Problem of Ask-Me-Anything Chatbots
Chinese citizens actually got to (briefly) enjoy a chatbot called ChatYuan. This is a chatbot that is much like ChatGPT, with the key difference that it was developed to stay within the guidelines of China’s censorship laws.
The New York Times reported how things quickly went awry when ChatYuan started to say things that did not please the government, such as pessimistic predictions about the Chinese economy.
As a result, ChatYuan was shut down just a few days later, despite immense popularity.
The issue here is that chatbots like ChatGPT and the much more restricted ChatYuan are loose cannons, in that users are pretty much granted permission to ask the chatbot a wide variety of questions. Predictably, it is hard to control every possible thing that such a chatbot may say.
For a business owner, you want a chatbot that will write within a certain set of restrictions.
IBM Watson: A Chatbot That Can Write Within Strict Guidelines
If your introduction to chatbots was through ChatGPT, then you may be wondering just when you will have a solid customer service chatbot available to use.
Here is the good news: It is already available to you. In fact, it has been available for more than a decade now.
That chatbot goes by the name of IBM Watson, which is used across a variety of industries by many businesses at all sizes.
Why is that? Because it can color between the lines, so to speak.
IBM Watson is trained on your business’ data and was specifically developed to excel at customer interactions, so that its conversations will always be appropriate and on-topic.
So, in the fight between IBM Watson vs. ChatGPT, there is a clear winner for business owners: IBM Watson.
To learn more about Watson and other A.I. services available to business owners today, read on below.
Want to Use AI for Your Business? Let’s GO.
With ChatGPT, artificial intelligence finally had its “iPhone moment”.
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