Case study · Louisville Water

Marketing with an enrollment goal in view.

Guardian Owl™ supports Louisville Water’s WaterPro program through Google and Meta advertising, enrollment reporting and media strategy. By September 28, 2026, the team reported 644 enrollments since campaign launch, exceeding the initial target of 500.

Reported enrollments cover the campaign period and are not verified enrollments attributed solely to advertising.

Google & Meta advertisingEnrollment reportingMedia strategy
Preview of the Guardian Owl Louisville Water WaterPro case study
The one page case study
Why it matters

A clear goal needs a clear view of progress.

Louisville Water needed to grow WaterPro enrollment while coordinating advertising, website updates and partner messaging.

Guardian Owl reviewed enrollment progress alongside advertising performance and budget pacing, helping the team decide where to invest next.

The campaign launched February 15, 2026, with a target of 500 enrollments.

644 Enrollments reported since launch, as of September 28, 2026 592Reported by September 14, passing the initial target of 500
What the reporting showed

Progress you can point to.

By September 14, the team reported 592 enrollments since launch, exceeding the initial target of 500. By September 28, that figure reached 644, including 103 enrollments during September to date.

644Enrollments since launch, reported September 28
103September enrollments, reported September 1 to 28
$121Customer acquisition cost in August, down from about $157 in June, as reported by Louisville Water
$20.04Ad cost per completed Enroll Now form in July, across 60 ad-tracked enrollments

Enrollments are reported campaign period totals. Customer acquisition cost is Louisville Water’s own calculation.

The work behind the campaign

What Guardian Owl did for WaterPro

Digital advertising, enrollment reporting and media decisions, coordinated with Louisville Water and its campaign partners.

01

Google and Meta advertising

Managed campaigns to bring people to the WaterPro website.

02

Enrollment reporting

Reviewed reported enrollments alongside advertising performance to track progress toward the campaign goal.

03

Budget pacing

Monitored Google and Meta spending against the media budget and tracked the cost of each completed enrollment form.

04

Media adjustments

Focused August advertising on Facebook and Instagram and recommended how to allocate the remaining budget around website changes.

05

Landing page messaging

Worked on HomeServe landing page content using input from BCH, alongside planned FAQ and website updates.

06

Recommendations for the next phase

Recommended supporting the new landing page, reaching previous visitors again and extending campaign delivery.

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Recommendations describe proposed next steps.

How to read these numbers

Reported, not overstated.

Source: Guardian Owl campaign updates dated July 27, August 17, September 14 and September 28, 2026, and Louisville Water’s August 4 pace tracker. Enrollment figures are reported campaign period totals, not verified enrollments attributed solely to advertising. Customer acquisition cost is Louisville Water’s own calculation. Cost per completed form covers ad-tracked July form submissions only.

Get in touch

Put a clear goal behind your marketing

Tell us what you need your next campaign to accomplish. Let’s talk about your audience, budget and how you will measure progress. Or email team@guardianowldigital.com.