Copilot’s memory update will offer better personalization for conversations. The memory is customizable, meaning you can strike certain remembered things from the list of “memories” Copilot can reference. Business owners can take advantage of this by letting Copilot personalize to specific employees and roles.
The Five Most-Key Takeaways from This Blog Post
- Among the things Copilot can remember about a user is, well, most details that the user tells the A.I.. For employees, that can encompass the employee’s role and work, coworkers and dynamics, projects and deadlines, and more.
- Giving A.I. a better memory is one of the burgeoning pursuits of the A.I. industry in the past couple years. The goal is for A.I. companies to go beyond the “generic” general-purpose L.L.M.s to offer users something closer to a personal assistant.
- Business owners should draw clear boundaries to employees about what data is worth sharing, and what is not worth sharing, for the sake of the memory feature.
- Microsoft 365 Copilot users can take advantage of Copilot assistant to remember the users’ preferences, topics of interest, and style of work.
- Beyond deleting memories on the list, users can also edit the memories so that Copilot remembers things how they want it to.
The Significance for Business Owners
Encouraging employees to personalize Copilot with the memory feature can be a good way to optimize the use of artificial intelligence among employees.
One of the make-or-break things in the business world’s integration of A.I. will be the extent that businesses go beyond the standard-issue ChatGPT and Copilot models. The less generic you can make these models, the more you can enjoy the perks of personalization.
For some users, the convenience factor is enough of a draw. Not having to feel like you need to start every conversation “fresh” with A.I. can be a relief.
Come and Get These Memories
Something that many business owners are leaving on the table is personalizing readily accessible A.I. tools for their specific purposes.
You do not always need to pony up for a full custom-fit A.I. integration, but can rather go into a tool like Copilot, which you may already have an account for, and personalize it according to your needs.
Giving Copilot memories, and saying things like “remember this”, is key to personalizing these tools widely available to the general public to align with your individual goals.
How to Enable Copilot Memory
Go to Settings, then Privacy, then switch on Personalization and Memory. It is as simple as that!
You can check in on the memory or even delete Copilot’s memory of you by returning to these settings.
The Data Issue
Business owners should certainly be concerned about what data an employee hands over to Copilot.
Even being able to strike the data from the memory list should not assuage your concerns that giving over sensitive data could nonetheless open up significant privacy concerns.
Those concerns are not unfounded, as the “EchoLeak” case of a Microsoft 365 Copilot vulnerability exposed how bad actors could access sensitive customer data through A.I..
If you are encouraging your employees to take advantage of the memory feature, it is on you to lay down the ground rules for what employees can and cannot share with it.
For instance, you may not want employees to use sensitive customer data when using Copilot.
Very well, and hopefully employees follow that rule. But can you still get great results from Copilot without giving up sensitive data?
Working Around Data-Privacy Concerns: Safer Solutions
However, you should also be attuned to ways to work around such issues, without having to cause data issues. One way of doing this is to have employees speak in the abstract or generalities about real problems they need to solve.
So, instead of giving a customer’s sensitive data to Copilot, have the employee describe key points without identifying any information.
An example prompt would be, “If I had to prepare a sales pitch for a client who has [X] to budget, how could I go about showing this client how our product could save time and money?”
Such a prompt could be much more preferable than simply copy and pasting identifying information about that client. By protecting the identity of the client while still offering key details about what the user need helps with, Copilot is still able to help the employee meet the goal.
The Last (But Not Least) Key Takeaway from This Blog Post
If you have specific ongoing projects or are generally looking to custom-fit Copilot to your needs so that it becomes more like a personalized assistant, then turn on the Personalization and Memory feature in Copilot. However, be wary of just what data you give Copilot.
Other Great GO AI Blog Posts
GO AI the blog offers a combination of information about, analysis of, and editorializing on A.I. technologies of interest to business owners, with especial focus on the impact this tech will have on commerce as a whole.
On a usual week, there are multiple GO AI blog posts going out. Here are some notable recent articles:
- For Businesses and Other Organizations, What Makes a Successful Chatbot?
- IBM Watson vs. ChatGPT vs. Gemini: How Will Each Affect Search Engines?
- Using A.I. to Find Resources for Business Owners
- How Would Restricting Open-Source A.I. Affect Business Owners?
- The EU’s A.I. Act Has Become Law: The Implications for Business Owners (Especially American)
In addition to our GO AI blog, we also have a blog that offers important updates in the world of search engine optimization (SEO), with blog posts like “Google Ends Its Plan to End Third-Party Cookies”.
GO Deeper on Substack!
If you want to get a bigger-picture view on where A.I. is and is headed, then check out our Substack to learn about emerging and dominant themes in the A.I. industry that affect all kinds of businesses!
